Our Staff

Heather Castellano, NBC HIS, HSA #3123

Hearing Instrument Specialist

Heather Castellano is the owner operator of hearing centers of Nevada. 

She has 22 years of experience in the healthcare industry. She has spent 12 years working with the geriatric population with an emphasis in dementia care and prevention and education. 

Heather has worked in the hearing industry since 2014. She established Hearing Centers of Nevada in 2018. Since that time she has established community care protocols with over 15 long term care facilities In the Las Vegas Valley, bringing better hearing to residents not otherwise able to seek hearing care on their own. Hearing centers of Nevada recently expanded their scope of practice to include Veterans, Department of Labor employees, Workman’s Compensation claims. These contracts are in addition to contracts with Nevada Medicaid, Blue Cross Blue Shield Medicaid Humana, Unitedhealth care, Aetna, UAW, and USGS. She has developed a mobile clinic and established two brick and mortar locations in Henderson and Pahrump. Heather is a Nationally board certified hearing instrument specialist with a big heart and a passion for better hearing! She enjoys philanthropic work within the community she serves. 

Emily Jensen Au.D.

Audiologist

Dr. Jensen joined Hearing Centers of Nevada in April 2022. Her background includes audiology private practice and ear, nose and throat practice settings. She specializes in hearing and balance disorders in pediatric patients and adults. She fits patients of all ages with hearing aids, bone anchored hearing aids, and cochlear implants. She looks forward to helping you reach your hearing goals!

Lisa Garcia

Patient Care Coordinator

I’ve been with Hearing Centers of Nevada since we opened the Pahrump office in 2019. I love being able to spend time with our patients and helping our team grow. I moved to Nevada in 2016 with my boyfriend and 3 dogs. I enjoy the outdoors off-roading, crafting with my mother and traveling.

Jenny Young

Office Manager

I have been with Hearing Centers of Nevada since the opening in 2019 and currently manage the Henderson office. I have a bachelor’s degree in Business Management. I have worked in various capacities with the senior population and health services for over 7 years now. Since joining Hearing Centers of Nevada, I have worked with my team to develop a mobile hearing care unit to assist patients unable to reach our office for care.  My specialty is insurance billing and Veterans affairs claims and I am currently in the apprenticeship program to become a hearing care provider.

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 164 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Everyone I’ve met or spoken with in the Pahrump office has been absolutely wonderful! The office staff is easily the kindest I’ve ever interacted with and the doctors are just as nice! They’ve all been very helpful and never impatient when I have questions. Overall a great experience.

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Connor Robinson, on Google

The staff at this facility are amazing and caring. They took the time to explain the in's and outs from start to finish. The facility itself is one of the best I've seen. Very serene, peaceful, clean and smelt divine with the ambiance of scents, fall decor, as well as...

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MR TV (VR REALESTATE MARKETING), on Google

First time I went to the office, the staff is wonderful and very friendly. The Doctor was great she explained everything very clearly and was very nice. The office is beautiful it is a shame that they are being forced to move. But they are saying that the new office...

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James Wilson, on Google

I want to commend Katherine for her help with my mother, Lucille Partridge. Katherine has been a great help visiting mom at Inspirations Senior Living and helping her getting used to her new hearing aids. After her visit, Katherine always calls me with an update and, which I truly appreciate....

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Steve Bruneau, on Google

My 93-year-old Dad is in the hospital and lost his hearing aid. He is completely deaf in one ear and can barely hear out of the other. It has been very aggravating and frustrating for all concerned especially since they are trying to have him understand treatments and physical therapy....

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Deb Sellers, on Google

I did my own research of hearing centers that were nearby my residence, I had not great experiences with staff members that I walked out of those places. So to find Hearing Centers of NV, I was so glad to have made an appointment here. From establishing as a patient,...

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Shaunie GC, on Google

Always fat curious help. Always ready to go the extra mile to help. Recommendations are given when dealing with a problem that can't take care of. Will be going back in 6 months for a checkup.

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DeAnna Witz, on Google

Jenny is amazing and personable, Dr. Emily Jensen is absolutely an amazing doctor, life saver and I'm absolutely incredibly appreciative of her. The office is welcoming. I absolutely love it.

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Maritza Soto, on Google

This office is seriously amazing. Jenny was so super helpful over the phone and got me exactly what I needed, even in a pinch. Heather assisted me with my impressions and she made it so quick and easy. The entire visit was extremely timely, the office is very clean, and...

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Michele Abbate, on Google

I highly recommend Hearing Centers of Nevada and Emily Jensen Au.D., in particular. I went to two other hearing “specialists” and as a consequence had an unnecessary MRI in part because my hearing test was not verified. Dr. Jensen is extremely thorough, knowledgeable and personable. She verified my hearing test....

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mary Cooper, on Google