Our Staff

Heather Castellano, NBC HIS, HSA #3123

Hearing Instrument Specialist

Heather Castellano is a Nationally Board Certified Hearing Instrument Specialist and certified Tinnitus Care Provider through the International Hearing Society (IHS). She brings 25 years of experience in the healthcare industry to her role as owner and operator of Hearing Centers of Nevada, where she is widely recognized for her patient-centered, outcomes-driven approach to hearing healthcare.

Heather has dedicated over 12 years to serving the geriatric population, with a strong emphasis on dementia care, prevention, and patient education. Under her leadership, Hearing Centers of Nevada expanded beyond traditional clinical care to implement community care protocols across 17 long-term care facilities throughout the Las Vegas Valley, improving access and continuity of hearing healthcare for vulnerable populations.

She leads a multidisciplinary team that serves a diverse patient base, including Veterans and Department of Labor claimants, while also maintaining a strong commitment to community outreach and philanthropy. Heather is a proud Starkey CEO Circle member and a six-time “Best of Las Vegas” award recipient, reflecting both clinical excellence and community trust.

Outside of the clinic, Heather enjoys spending time with her family and volunteering her time to support those in need. She is currently pursuing coursework to launch a non-profit organization focused on helping individuals with hearing loss and limited financial means gain access to prescriptive amplification devices.

Elizabeth Zhelev, NBC-HIS

Nationally Board Certified Hearing Instrument Specialist

Elizabeth is a Nationally Board Certified Hearing Instrument Specialist with over 14 years of experience. She made a career change in 2011, drawn by her family’s legacy in the hearing profession. Prior to this, she earned a Bachelor of Science in Biology from UNLV and worked in cancer research. Elizabeth, a Las Vegas native, is also a devoted mother and wife.

Kathryn Munda, HIS Apprentice

Hearing Instrument Specialist Apprentice

Kathryn Munda, a Hearing Instrument Specialist Apprentice, and our Front Office Administrator, adds a fresh and youthful perspective to the team. She is known for her creativity and outgoing nature. As she embarks on her apprenticeship journey, Kathryn looks forward to contributing to the business and assisting clients with her warm demeanor. When Kathryn is not working and studying, she enjoys music, great food, and spending time with her adorable cat Dottie.

Jenny Young

Office Manager

Jennifer Young, is HCN’s Office Manager, and has been an integral part of Hearing Centers of Nevada since its inception. With a background in Business Management and over 8 years of experience working in geriatric health services, Jenny has played a key role in developing initiatives such as the mobile hearing care unit and quick reimbursement submission protocol. She is an expert in credentialing, and handles day to day office operations. Jennifer specializes in insurance billing, Veterans Affairs, and Department of Labor Claims. She holds a bachelor’s degree in Business Management from the University of Phoenix. In her spare time, Jennifer enjoys spending time with her family and her dogs. She is an avid Golden Knights fan! Go Knights Go!

Danielle Kolodziej

Front Office Administrator

With a stellar 8-year background in administrative roles, Danielle Kolodziej brings a wealth of expertise to our front office team. Known for her exceptional organizational skills and attention to detail, she has consistently ensured smooth operations in various administrative capacities. Beyond the professional realm, Danielle is a dedicated softball enthusiast who finds joy in the camaraderie of the game. Her commitment to excellence extends to her personal life, where she treasures quality time spent with her family. We are delighted to welcome Danielle to our team, where her passion for efficiency and teamwork will undoubtedly contribute to our success.

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 639 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

The hearing center of Nevada does a great job!

Reviewer Profile Photo Mary Collier, on Google

Staff was very helpful and professional! Kathryn made sure I was satisfied with my hearing aid which I was and didn't need any further assistance unless needed!

Reviewer Profile Photo K M, on Google

Very helpful, friendly. Completely satisfied. Nice people help you there!!!

Reviewer Profile Photo Art Paulus, on Google

Jenny and staff are friendly and professional. Always enjoy the visit And answer all our questions for our issues with the hearing aids

Reviewer Profile Photo Michael Shephard, on Google

I have never had a better experience in a medical setting than I did today. Heather Castellano really made me feel both seen and heard today; she truly made me feel like I was in good hands. The receptionist was very kind and incredibly adept at making me feel at...

Reviewer Profile Photo Holly Switzer, on Google

My experience was the best. They take time to work with you and are really concerned with your hearing. They are terrific

Reviewer Profile Photo Marshall Wayne, on Google

Today I took my 86 year old mother, a significant stroke survivor, to see Dr. Walker for updated hearing test. She was patient, so kind, and considerate of my mom’s handicaps. She took the time to remove massive earwax buildup also and talked to my mom during the procedure to...

Reviewer Profile Photo Theresa Woodman, on Google

I always enjoy my visits to this professional hearing center. Any adjustments to my aids are completed in a quick and comprehensive manner. Heather and her staff always answer any questions in a knowledgeable and kind way. As with my visit today, I always learn something new about the process...

Reviewer Profile Photo James Sherwood, on Google

This was my first visit with Hearing Centers of Nevada. I was a little nervous, but the audiologist put me at ease right away. She explained the tests she did, and asked me about my hearing over the years. She explained my options and answered my questions. She was friendly...

Reviewer Profile Photo Pamela Baier, on Google

Everyone is friendly and efficient.

Reviewer Profile Photo Nancy Marks, on Google

I have never been to a health care provider whose office was as welcoming as this one was. The first thing I noticed was how good the reception area smelled; whatever essential oil vibes were giving off felt like a comfortable afternoon at home. The coffee, tea and water bar...

Reviewer Profile Photo Brenda Moncla, on Google

Very nice very kind

Reviewer Profile Photo Ivonne Hernandez, on Google

My visit today, 10-1-2025, was good. We had to wait approx. 25-30 minutes past our appointment time before being seen but they have a comfortable waiting area so we didn’t really mind. They are usually spot on with appointment times. The staff is very friendly and knowledgeable.

Reviewer Profile Photo Elaine Bayer, on Google

Great experience. Didn’t realize I had a hearing problem. My hearing aids are comfortable and feel great. The staff is wonderful and the office atmosphere is so relaxing.

Reviewer Profile Photo Esther Ott, on Google

What a great place. Staff is amazing and the place is so pretty and clean. Thank you for all your help

Reviewer Profile Photo DENISE, on Google

Heather was exceptional. She was very kind and professional. She was easy to talk to and explained everything about my hearing issues so that I could understand it all. Very happy customer, sincerely Kenneth

Reviewer Profile Photo Kenneth Lema, on Google

The girls working there are very knowledgeable and always willing to help when you have a problem 😀

Reviewer Profile Photo Laurie Diller, on Google

Dr. Jensen was the best! We went there a while ago for a hearing evaluation and felt safe, secure, and cared for. She was so scared at first, as it was her first time doing this, but Dr. Jensen made her feel so comfortable. Thank you for making what could...

Reviewer Profile Photo Melissa Bacon, on Google

Nice and great My attending doctor is very much knowledgeable about my hearing aids She well explained to me about other options just in case my aids have problems Thanks much for your kind attention on my concerns 01/06/2026 I've just came from this office location for my hearing test...

Reviewer Profile Photo Alberto Hipolito, on Google

Dr Jensen was wonderful and patient. Explained results and options. Front desk was pleasant and we were very happy with Hearing Center’s of NV. ** Please update your hold message regarding COVID 19 though as it’s not applicable anymore. Thank you.

Reviewer Profile Photo Leah Underwood, on Google